Frequently Asked Questions
Timeless answers for your modern wardrobe needs.
What is the Heirloom quality guarantee?
Every garment is crafted from premium, sustainably sourced fabrics designed to last for generations. We prioritize reinforced stitching and timeless silhouettes to ensure your pieces remain staples in your closet.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges for different sizes are always free of charge to ensure you find the perfect fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
How should I care for my Heirloom garments?
To preserve the integrity of our natural fibers, we recommend cold water washing on a gentle cycle and laying flat to dry. Specific care instructions are located on the interior label of each piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.